Making an Appointment
Access the online appointment system
There are many illnesses that do not require you to seek medical attention, before making an appointment please check out the minor illness section.
You may have an appointment with a doctor of your choice. A separate appointment for each family member is required when seeing the doctor.
If you have several problems, please ask the receptionist to arrange a longer appointment.
Routine and emergency appointments with the doctor are of 10 minutes duration.
An appointment with a doctor of your choice can be made by telephoning the surgery or by calling in person and speaking to a receptionist.
We offer a range of appointments:
Urgent appointment are booked same day and must be booked before 10.00am
If you are too ill to come to the surgery and you require a visit at home, please call the surgery before 10am.Home visits take up much more of a
doctor’s time than a consultation in the surgery, those visits are carried out in exceptional circumstances due to frailty, immobility or a serious illness.
Cancelling or changing Appointments
If You Cannot Keep Your Appointment
Please contact the surgery as soon as possible to cancel or change your appointment to reduce the numbers of missed appointments. Your appointment can be cancelled or changed ant time.
Your phone call could make a difference and enable someone to access a doctor sooner by putting another patient in your place.
Appointments text remainder
Text remainder is a new service brought to you by NHS Wales.
On average we have about 20 lost appointments every week where patients do not turn up and do not cancel. That is the equivalent of two morning surgeries.
We realise that it can be easy to forget an appointment so why don`t you make use of our free, automatic text reminder service. This will send a text to your mobile about 24 hours before your appointment reminding you
Surgery Opening Times:
Monday 8.00 - 13.00 14.00 - 18.00
Tuesday 8.00 - 13.00 14.00 - 18.00
Wednesday 8.00- 13.00 14.00 -18.00
Thursday 8.00- 13.00 14.00 -18.00
Friday 8.00- 13.00 14.00 -18.00
Telephone lines are open 8.00 - 18.30
The surgery is closed at weekends and on Public Bank Holidays.
Monday 8.30 - 12.30 15.30 - 18.00
Tuesday 8.30 - 12.30 15.30 - 18.00
Wednesday 8.30 - 12.30 EMERGENCY ONLY
Thursday 8.30 - 12.30 15.30 - 18.00
Friday 8.30 - 12.30 15.30 - 18.00
Patients can take a greater involvement in their own healthcare via the internet, in a similar way to shopping or banking online.
My Health Online gives patients the opportunity to book GP appointments order repeat prescriptions update their general details such as change of address all from the convenience of your own computer or device.
Contact the Surgery to get access Online.
Long-term illnesses are managed by the whole health care team.
Chronic disease refers to medical conditions that may have an ongoing impact on your health. In particular we use this term to refer to the following conditions:
Hypertension, Diabetes, Asthma, COPD, CKD (Chronic kidney disease),
Mental Health conditions such as schizophrenia or bipolar depression,
Ischaemic heart disease, Heart Failure, Stroke, mini-stroke (TIA), Rheumatoid , Arthritis, Osteoporosis, Thyroid disease, Atrial Fibrillation,
Peripheral arterial disease
We encourage our patients to take an active role in helping to manage their own conditions, but it is helpful to come for a review once a year.
We would like to ask for your help in this matter. By taking responsibility for your medical condition you can help ensure that you are having the best possible care.
This review process is important and we will not be able to continue prescribing repeat medications without it.
Treat Yourself Better
My Health Online
Screening for life
148 Clare Road
TEL: 02920 388081
FAX: 02920 388832
Copyright © 2014 - 2020 Clare Road Medical Centre
Monday - Friday 8.00-18.30
Saturday & Sunday Closed
Bank Holidays Closed